Senior IT Engineer

🚀 Open to New Opportunities | Senior IT Engineer & Application Support Specialist | Based in Dubai

​Are you looking for an ITSM expert who doesn’t just close tickets but solves the root cause? 🛠️

​With over 10 years of progressive experience at global leaders like Accenture and Nuance Communications (Microsoft).

I am a results-driven Senior IT Engineer now based in Dubai and ready for an immediate start.

​My focus is on driving efficiency through ITIL frameworks, M365 Administration, and Cloud Operations. I pride myself on not just maintaining systems, but actively improving them—having previously reduced recurring incidents by 30% through structured Root Cause Analysis (RCA).

​💡 What I Bring to Your Team:
​ITSM Leadership: Deep expertise in Incident, Problem, and Change Management with a record of >98% SLA compliance.

​Technical Versatility: Proficient in Microsoft 365 Administration, Azure AD, Intune (MDM), and Windows Server environments.

​Process Optimization: Proven ability to improve First Contact Resolution (FCR) by 20% and streamline support workflows.

​Multilingual Communication: Fluent in English, Hindi, and Urdu, with a working knowledge (A1) of Arabic.

​I am currently on a Visit Visa in Dubai and available as an immediate joiner for roles across the GCC.

​If your organization is looking for a proactive technical lead to elevate your IT service delivery, let’s connect! 🤝